FAQ

How can I contact you?
Email us and we aim to respond within 24 hours on business days.

How long will my order take?
Delivery windows vary by product, from 7 to 18 business days — see our Shipping Policy for exact estimates per item.

Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best to adjust it before it ships. Once it's shipped, we're unable to change the order.

What if my item arrives damaged?
See our Returns & Refunds Policy — contact us within 7 days with a photo and we'll sort it out.

Is my payment information secure?
Yes — all payments are processed securely through Shopify's encrypted checkout. We never see or store your card details.