Contact information

How can I contact you? Email us at [dripmatrix1@gmail.com] — we aim to respond within 24 hours on business days.

How long will my order take? See our [Shipping Policy] — delivery windows vary by product, from 7 to 18 business days depending what you order.

Can I change or cancel my order? Contact us within 12 hours of ordering and we'll do our best to adjust it before it ships. Once it's shipped, we're unable to change the order.

Do you ship internationally? We are currently deliver's to Australia but expanding.

What if my item arrives damaged? See our Returns & Refunds Policy — contact us within 7 days with a photo and we'll sort it out.

Is my payment information secure? Yes — all payments are processed securely through Shopify's encrypted checkout. We never see or store your card details.